Privacy Policy

Last updated: January 2025

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Full name and display name
• Phone number (primary identifier)
• Email address
• Aadhaar number (for verification, if provided)
• Address and location details
• Professional information (for agents/builders)
• Financial information (income details for rental profiles)
• Profile photographs

1.2 Property Information

When you list a property, we collect:

• Property details (size, type, amenities)
• Property location and address
• Property images and videos
• Legal documents (if uploaded)
• Pricing and availability information

1.3 Usage Information

We automatically collect:

• Device information (model, OS version)
• IP address and approximate location
• App usage patterns and preferences
• Search queries and viewing history
• Interaction with listings (views, favorites, inquiries)

1.4 Location Information

With your permission, we collect:

• Precise location from GPS
• Location history for personalized recommendations
• Location-based search preferences

2. How We Use Your Information

2.1 Service Provision

• Create and manage your account
• Display property listings
• Facilitate communication between users
• Process site visit appointments
• Manage leads and inquiries
• Generate rental agreements and documents

2.2 Personalization

• Provide personalized property recommendations
• Show location-based search results
• Customize content based on preferences
• Send relevant notifications

2.3 Communication

• Send OTP for authentication
• Appointment confirmations and reminders
• Service updates and announcements
• Marketing communications (with consent)
• Customer support responses

2.4 Analytics and Improvement

• Analyze usage patterns
• Improve Platform features
• Conduct market research
• Monitor Platform performance

3. Information Sharing and Disclosure

3.1 With Other Users

We share limited information to facilitate transactions:

• Name and contact details (after mutual interest)
• Property listings you post
• Professional information (for agents/builders)
• Verification status

3.2 With Service Providers

We share information with third-party service providers:

• Cloud storage (Azure) for images and documents
• SMS providers for OTP delivery
• Google Maps for location services
• Payment processors (when implemented)
• Analytics services

3.3 Legal Requirements

We may disclose information when required by law:

• To comply with legal obligations
• To respond to government requests
• To protect our rights and property
• To prevent fraud or illegal activities
• To ensure user safety

3.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Security

We implement appropriate security measures:

• Encryption of data in transit (HTTPS)
• Secure storage of personal information
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Your Data Rights

You have the following rights regarding your personal data:

5.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

5.2 Correction

You can update or correct your information through your account settings or by contacting us.

5.3 Deletion

You can request deletion of your account and personal data, subject to legal requirements and legitimate business needs.

5.4 Opt-out

You can opt-out of:

• Marketing communications
• Location tracking
• Analytics collection
• Personalized recommendations

5.5 Complaints

You have the right to lodge a complaint with data protection authorities if you believe we have violated your privacy rights.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain certain information for legal and business purposes for up to 7 years.

7. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Data processing agreements
• Adequacy decisions by authorities

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state
• Remember preferences
• Analyze usage patterns
• Improve user experience

You can control cookies through your browser settings, but disabling them may affect Platform functionality.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification
• In-app notification
• Prominent notice on the Platform

Your continued use of the Platform after changes indicates acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

For data protection complaints, you may also contact the relevant data protection authority in your jurisdiction.